At Satel Service SA we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Our comprehensive catalogue system will look for the units you need.
Use the Search or the menus to navigate to the part you need.
Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.

We currently accept the following credit cards on www.satelservice.com, in our retail stores and on telephone orders – Mastercard, VISA, Maestro and Visa Debit.

The currency will either display CHF (Swiss Francs).

Customer’s ordering from outside Switzerland can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.

We accept payment by most major credit registered throughout the world and through paypal. We also accept payment in advance by bank transfer. Please ensure that the expiry date of your credit/debit card is after the anticipated dispatch date of your order. Payment will be debited from your account just before the dispatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfill your order. We regret that we are unable to accept payment by cheque, Gift Vouchers, Purchase Orders or any other form of payment other than credit or bank transfer. The prices shown are only applicable to purchases made via Satel Service Online stores. On occasions, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time in our Geneva store. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, Satel Service store is under no obligation to honour any online price or promotion that differs from the in-store price. Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online. All offers are subject to availability and while stocks last.

We can provide installation. Please call us for more information!

Yes, we will do our best to order the part for you through our special orders team. Feel free to call us on +41 (0) 22 901 04 15 to request your device.

Yes, telephone +41 (0) 22 901 04 15, our specialist team is available to take your order 10am till noon and from 2:30pm to 7pm Monday to Fridays. We can only take an order over the phone if your delivery address and billing address are the same, and your delivery address is within Switzerland.

Prices between stores and online can vary for promotional purposes.

If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on +41 (0) 22 901 04 15

tems which are ‘Out of Stock’ vary in timescales to get them back in stock. To get an estimate time please call call us on +41 (0) 22 901 04 15.

Depending on the product and before the purchase, yes. Call us on +41 (0) 22 901 04 15.

You will receive an e-mail as a confirmation and (If available) a tracking number. If you don’t receive any of those details within 24h, please contact us. All goods are dispatched using either Swiss Post or DHL/Fedex, and will require a signature upon delivery. If you are not likely to be at home for delivery we would suggest getting the goods shipped to your work address. We offer free shipping for all orders over 1000.00, a flat rate shipping charge of 20.00CHF or a weight calculated shipping cost using Swiss Post or DHL/Fedex. Special delivery by FedEx or DHL can be done by request. All of these options are available to select upon checkout. Delivery time: If the product is in stock: Swiss Post: 1-2 Business days for Switzerland 3-9 Business days for Europe 5-12 Business days for Americas and Asia FedEx and DHL can be delivered world wide within 3 business days (Does not include Customs) If you order outside Switzerland, please keep in mind that you might pay for customs and VAT of your country.

If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or a gift card within 7 days of delivery, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase). Methods of return are as follows:

To our store

The easiest and quickest way to return your item or items is to take them to our Ambleside Store for a replacement or refund along with your copy invoice as proof of purchase.

By post (if the item has been posted to you):

To return an item by post you must firstly contact us. We will issue a Returns Authorisation which must accompany the goods being returned. Items returned without a Returns Authorisation cannot be accepted. For faulty items, we will, upon receipt of the product, examine it or we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days. When returning goods, if no fault is found we do not refund delivery charges, and if the order qualified for free delivery may not refund the standard postage fee. We will endeavor to process returns within 14 working days of receipt. You can contact Satel Service for further information. This does not affect your statutory rights.

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone on +41 (0) 22 901 04 15.

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 7-14 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

At Satel Service we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to [email protected]. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in.

All our products are covered a minimum under 2 year manufacturer’s warranty.

Please contact us to know the best way to claim the warranty.

If you are not happy about any service we offer or you have a general comment, feel free to write to us on [email protected].

We are located at the entrance of Geneva right in front of the W.T.O (World Trade Organisation).

145 rue de Lausanne
1202 Geneva
Switzerland

Please check out our contact page.

Our showroom is open only from Monday until Friday. We keep Saturday as a full installation day. We know that most of our customer are at home during that day so all our technicians are out on duty. In case of emergency, our hotline is open from Monday until Saturday from 9am till 9pm. During closing time, there is always someone checking the e-mail. So please don’t hesitate to write us.

Cette politique de confidentialité définit la manière dont Satel Service SA utilise et protège les informations que vous fournissez à Satel Service SA lorsque vous utilisez ce site Web. Satel Service SA s’engage à protéger votre vie privée. Si nous vous demandons de fournir certaines informations par lesquelles vous pouvez être identifié lors de l’utilisation de ce site, vous pouvez être assuré qu’il ne sera utilisé que conformément à cette déclaration de confidentialité. Nous pouvons changer cette politique de temps en temps en mettant à jour cette page. Vous devriez vérifier cette page de temps en temps pour vous assurer que vous êtes satisfait de tout nouveau changement. Cette politique est effective à partir du 25 mai 2018. Qu’est-ce que nous recueillons Nous pouvons recueillir les informations suivantes :

• Votre nom et votre titre.
• Informations de contact (email / téléphone) afin que nous puissions vous tenir au courant

de vos commandes.

• Votre adresse à des fins de facturation et de comptabilité.

Ce que nous faisons avec les informations que nous recueillons Nous avons besoin de ces informations pour comprendre vos besoins et vous fournir un meilleur service, notamment pour les raisons suivantes :

• Enregistrement interne.
• Nous pouvons utiliser l’information pour améliorer nos produits et services.
• Nous pouvons envoyer périodiquement des courriels promotionnels sur de nouveaux produits, des offres spéciales pour vous tenir au courant.

Comment et quand nous partageons vos informations Satel Service SA distribue des produits de sociétés externes (par exemple, Nexus 21). Lors du traitement de ces commandes, nous devons partager des informations de base avec ces sociétés, afin que vous puissiez recevoir vos produits. Ceci comprend : • Le nom et l’adresse postale du destinataire afin que le distributeur puisse remplir correctement l’étiquette d’expédition. • Les informations telles que votre adresse e-mail et votre numéro de téléphone ne sont pas partagées avec le distributeur sans l’autorisation expresse du destinataire. Les informations partagées sont nécessaires pour que la commande soit expédiée. Le distributeur ne vous contactera pas à des fins de marketing à la suite de commandes passées via le site Web de Satel Service SA. Sécurité Nous nous engageons à garantir la sécurité de vos informations. Afin d’empêcher l’accès non autorisé ou la divulgation, nous avons mis en place des procédures physiques, électroniques et de gestion appropriées pour sauvegarder et sécuriser les informations que nous recueillons en ligne. Comment utilisons-nous les cookies? Un cookie est un petit fichier qui demande l’autorisation d’être placé sur le disque dur de votre ordinateur. Une fois que vous êtes d’accord, le fichier est ajouté et le cookie aide à analyser le trafic Web ou vous permet de savoir quand vous visitez un site particulier. Les cookies permettent aux applications Web de vous répondre en tant qu’individu. Nous utilisons des cookies de journaux de trafic pour identifier les pages utilisées. Cela nous aide à analyser les données sur le trafic des pages Web et à améliorer notre site Web afin de l’adapter aux besoins des clients. Nous utilisons uniquement ces informations à des fins d’analyse statistique, puis les données sont supprimées du système. Dans l’ensemble, les cookies nous aident à vous fournir un meilleur site Web, en nous permettant de surveiller les pages que vous trouvez utiles et celles qui ne le sont pas. Un cookie ne nous donne aucunement accès à votre ordinateur ni à aucune information vous concernant, à l’exception des données que vous choisissez de partager avec nous. Tu peux choisir d’accepter ou de refuser les cookies. La plupart des navigateurs acceptent automatiquement les cookies, mais vous pouvez généralement modifier les paramètres de votre navigateur pour refuser les cookies si vous préférez. Cela peut vous empêcher de profiter pleinement du site Web.Liens vers d’autres sites Notre site Web peut contenir des liens vers d’autres sites Web d’intérêt. Cependant, une fois que vous avez utilisé ces liens pour quitter notre site, sachez que nous n’avons aucun contrôle sur cet autre site. Par conséquent, nous ne pouvons pas être responsables de la protection et de la confidentialité des informations que vous fournissez lors de la visite de ces sites et ces sites ne sont pas régis par cette déclaration de confidentialité. Vous devez faire preuve de prudence et consulter la déclaration de confidentialité applicable au site Web en question. Contrôler vos informations personnelles Vous pouvez choisir de restreindre la collecte ou l’utilisation de vos informations personnelles de la manière suivante: • Si vous avez précédemment accepté que nous utilisions vos informations personnelles à des fins de marketing direct, vous pouvez changer d’avis à tout moment en nous envoyant un e-mail à [email protected] ou en appelant notre équipe au +41 (0) 22.901.04.15 Nous ne vendrons, ne distribuerons ni ne louerons vos informations personnelles à des tiers, sauf si nous sommes tenus de le faire par la loi. Vous pouvez demander des détails sur les informations personnelles que nous détenons à votre sujet en vertu de la Loi sur la protection des données de 1998. Des frais minimes seront exigés. Si vous croyez que les informations que nous détenons sur vous sont incorrectes ou incomplètes, veuillez nous écrire ou nous envoyer un courriel dès que possible, à l’adresse ci-dessus. Nous corrigerons rapidement toute information jugée incorrecte. Satel Service SA 145 Rue de Lausanne 1202 Genève [email protected]

Your details won’t be used or sold to a third party. Here is our full Privacy & Security policy 1. Satel Service is committed to protecting your privacy and maintaining the security of any personal information received from you.  We strictly adhere to the requirements of the data protection legislation in Switzerland. The purpose of this statement is to explain to you what personal information we collect and how we may use it. 2. When you order, we need to know your address, email and payment details.  This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process. 3. We use your personal information for fulifilling your order.  We will only contact you as a specific part of the order process or for marketing purposes only if you have given your consent. 4. We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase. 5. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with Swiss data protection legislation.  We do not collect sensitive information about you except when you specifically knowingly provide it.  In order to maintain the accuracy of our database, you can check, update or remove your personal details by logging into your account or by contacting us on satelservice AT satelservice.com 6. In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area).  Your information will not be transferred outside the EEA for any other purpose. 7. If you have any questions about privacy please contact us or by telephone on +41 (0) 22 901 04 15.

This privacy policy sets out how Satel Service SA uses and protects any information that you give Satel Service SA when you use this website. Satel Service SA is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any new changes. This policy is effective from 25th May 2018. What are we Collecting We may collect the following information:

• Your name and title.
• Contact information (email/telephone) so we can keep you up to date about your orders.
• Your address for invoicing and accounting purposes.

What We Do With The Information We Gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers to keep you informed.

How and When We Share Your Information Satel Service SA distribute products from external companies (Eg. Nexus 21). When processing these orders, we do have to share basic information with these companies, so you can receive your products. This includes:

• The recipient’s name and postal address so the distributor can correctly fill out the shipping label.
• Information such as your email address and telephone number is not shared with the distributor without express permission from the recipient.

The information that is shared is necessary for the order to be shipped. The distributor will not contact you for marketing purposes as a result of orders placed through the Satel Service SA website. Security We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at [email protected] or calling our team on +41 (0)22.901.04.15

We will not sell, distribute or lease your personal information to third parties unless we are required to do so by law. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. Satel Service SA 145 Rue de Lausanne 1202 Genève [email protected]

These terms and conditions outline the rules and regulations for the use of Satel Service SA’s Website.

Satel Service SA is located at:
145 Rue de Lausanne
1202 Geneva GE
Switzerland

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Satel Service SA’s website if you do not accept all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Switzerland. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using Satel Service SA’s website you consent to the use of cookies in accordance with Satel Service SA’s privacy policy.Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License

Unless otherwise stated, Satel Service SA and/or it’s licensors own the Intellectual property rights for all material on Satel Service SA. All intellectual property rights are reserved. You may view and/or print pages from https://www.satelservice.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

• Republish material from https://www.satelservice.com
• Sell, rent or sub-license material from https://www.satelservice.com
• Reproduce, duplicate or copy material from https://www.satelservice.com

Redistribute content from Satel Service SA (unless content is specifically made for redistribution).

User Comments

This Agreement shall begin on the date hereof 28th of January 2020.
Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. Satel Service SA does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of Satel Service SA, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws Satel Service SA shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused
and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Satel Service SA reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to
  do so;
• The Comments do not infringe any intellectual property right, including without limitation copyright,
  patent or trademark, or other proprietary right of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material
  or material which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities
  or unlawful activity.

You hereby grant to Satel Service SA a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats
or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses;
• and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Satel Service SA; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to [email protected]. Please include your name, your organization name, contact information (such as a phone number and/or e-mail
address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

• By use of our corporate name; or
• By use of the uniform resource locator (Web address) being linked to; or
• By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Satel Service SA’s logo or other artwork will be allowed for linking absent a trademark license
agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or
use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify
and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury resulting from negligence;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.