Customer Zone

The Customer Zone is designed for existing Satel Service customers to manage their services. It is not intended for ecommerce order management. For purchasing products or managing orders, please login to your account.

Returns & Exchange Policy

We want you to be completely satisfied with your purchase. If you decide that you no longer want an item we have delivered, we are happy to offer an exchange or a gift card within 7 days of delivery, provided that the item is returned to us in its original, unused condition (including its original packaging), along with the wrapping and delivery note as proof of purchase.

Return Methods

In-Store Returns

The easiest and quickest way to return your item(s) is to visit our Satel Service Store, where you can exchange the product or receive a refund. Please bring a copy of your invoice as proof of purchase.

Returns by Post

If your item was delivered by post and you wish to return it, please follow these steps:

  1. Contact Us First – Before returning an item, you must contact us to obtain a Returns Authorisation. Items returned without a Returns Authorisation will not be accepted.
  2. Returning Faulty Items – Upon receipt of the returned product, we will examine it. In some cases, the item may need to be sent to the manufacturer for further inspection. We aim to dispatch a replacement product, arrange a repair, or issue a refund within 14 days.
  3. Non-Faulty Returns – If no fault is found, we do not refund delivery charges. Additionally, if your order qualified for free delivery, the standard postage fee may be deducted from your refund.
  4. Processing Time – We endeavor to process returns within 14 working days of receipt.

For further assistance, please contact Satel Service. This policy does not affect your statutory rights.